Troubleshoot CNN app and CNN.com

• Android: Open the Play Store on your Android device and search for CNN. If an app update is available tap Update.
• iOS: Open the App Store on your iOS device and search for CNN. If an app update is available tap Update.

1. Hold down the power button until you're prompted to power off your device (turn the device off, instead of putting it in sleep mode).
2. Wait 10 seconds and then turn your device back on.
3. Open CNN and try using the app again.

Here's how to test your connection speed:

• Android: Download an Internet speed test app from the Google Play Store and test your connection speed.
• iOS: Download an Internet speed test app from the Apple App Store and test your connection speed.

You need a minimum download speed of 5 Mbps. If videos are buffering, go to CNN buffers or pauses.

Cellular connection? If you're using a cellular data connection, try connecting to a wireless network to see if the problem still happens.

On your Android phone or tablet, do the following:

1. Open Settings and search for CNN.
2. Choose CNN from the search results.
3. Choose Storage & cache or Storage (depending on your Android OS version).
4. Choose Clear cache.
5. Choose Clear storage or Clear data (if available).
6. Open CNN, sign in or connect your TV provider and try using the app again.

Make sure you have the latest software on your device:

• Android: Open Settings, then choose System > Software Update (steps vary based on your Android version).
• iOS: Open Settings, then choose General > Software Update.

On your phone or tablet, delete the CNN app and then install it again from the app store.

For the best experience, we recommend using the latest version of Chrome, Firefox, Microsoft Edge for Windows, or Safari.

If you're using a supported browser, update your browser to the latest version. To find out how to do this, search the Internet for 'update + the name of your browser' (i.e. update Chrome browser).

Try using a different supported browser.

If CNN.com works as expected with a different browser, check your browser configuration:

• Make sure third-party cookies are enabled.
• Disable ad-blocking software.
• Turn off private browsing or incognito mode.
• Disable browser plug-ins, extensions, and add-ons.

To do this, open a new browser window and search for 'Internet speed test.' Then run a speed test. You need a minimum download speed of 5 Mbps. If videos are buffering, go to CNN buffers or pauses.

Here are some things to try:

Update the CNN app

Make sure you have the latest version of CNN. To do this, highlight the CNN tile on your Amazon Fire TV and then press the Menu button on your remote (button with three lines). In the lower-right corner choose More Info and then Update (if available).

Check your network status

If content buffers or is poor quality, a slow or inconsistent network connection might be the cause. To check your network status:

1. On your Amazon Fire TV, go to Settings > Network.
2. Press the Play button on your remote to check your network status.

To stream HD Video, you need a minimum download speed of 5 Mbps. For more help, go to CNN buffers or pauses.

Clear app cache and data

1. On your Amazon Fire TV, go to Settings > Applications > Manage Installed Applications.
2. Select CNN from the list of apps.
3. Tap Force Stop.
4. Select Clear cache.
5. Select Clear data.
6. Open CNN, sign in, and try using the app again.

Restart your devices

1. Unplug the power cord from your Amazon Fire TV device.
2. Unplug the power from your network devices (modem, router, etc.).
3. Wait 30 seconds.
4. Reconnect the power to your modem and wait for it to connect to the Internet (about a minute).
5. Reconnect the power to your router and wait for it to connect to the Internet.
6. Plug your Amazon Fire TV back in.
7. Open CNN and and try using the app again.

Uninstall and reinstall CNN

1. On your Amazon Fire TV, go to Settings > Applications > Manage Installed Applications.
2. Select CNN from the list of applications.
3. Select Uninstall.
4. Download and reinstall CNN from the Amazon Appstore.
5. Open CNN, sign in or connect your TV provider and try using the app again.

Here are some things to try:

Update the CNN app

Make sure you have the latest version of CNN. To do this, go to Apps and search for CNN. If there's an app update available, choose Update.

Test your connection speed

If content buffers or is poor quality, a slow or inconsistent network connection might be the cause.

Download an internet speed test app from the Google Play Store and test your connection speed (or test your download speed on a computer connected to the same network as your Android TV. To do this, open a browser and search for 'Internet speed test').

To stream HD Video, you need a minimum download speed of 5 Mbps. For more help, go to CNN buffers or pauses.

Clear app cache and data

1. On your Android TV, go to Settings > Apps.
2. Choose CNN from the list of apps.
3. Choose Clear cache.
4. Choose Clear data.
5. Open CNN, sign in or connect your TV provider and try using the app again.

Restart your devices

1. Unplug the power cord from your Android TV device.
2. Unplug the power from your network devices (modem, router, etc.).
3. Wait 30 seconds.
4. Reconnect the power to your modem and wait for it to connect to the Internet (about a minute).
5. Reconnect the power to your router and wait for it to connect to the Internet.
6. Plug your Android TV back in.
7. Open CNN and see if the problem is resolved.

Delete and reinstall CNN

1. On your Android TV Home screen, move the selection to the CNN app.
2. Choose Uninstall.
3. Go to Apps and find CNN.
4. Choose CNN and then Install.
5. Open CNN, sign in or connect your TV provider and try using the app again.

Here are some things to try:

Update the CNN app

Make sure you have the latest version of CNN. To do this, go to the App store and search for CNN. If there's an app update available, choose Update.

Test your connection speed

If content buffers or is poor quality, a slow or inconsistent network connection might be the cause.

Download an Internet speed test app from the Apple App Store and test your connection speed (or test your download speed on a computer connected to the same network as your Apple TV. To do this, open a browser and search for 'Internet speed test').

To stream HD Video, you need a minimum download speed of 5 Mbps. For more help, go to CNN buffers or pauses.

Restart your devices

1. Unplug the power cord from your Apple TV device.
2. Unplug the power from your network devices (modem, router, etc.).
3. Wait 30 seconds.
4. Reconnect the power to your modem and wait for it to connect to the Internet (about a minute).
5. Reconnect the power to your router and wait for it to connect to the Internet.
6. Plug your Apple TV back in.
7. Open CNN and see if the problem is resolved.

Delete and reinstall CNN

1. From the Home screen, move the selection to the CNN app.
2. Press and hold the Touch surface for two seconds and then press the Play/Pause button.
3. Choose Delete.
4. Open the App Store on your Apple TV.
5. Find the CNN app and choose Install.
6. Open CNN, sign in or connect your TV provider and try using the app again.

Update the CNN app

Press the Home button on your LG TV remote, then choose LG Content Store > Apps > My Apps, then choose CNN and Update.

Test your connection speed

If content buffers or is poor quality, a slow or inconsistent network connection might be the cause.

Test your download speed from a computer on the same network as your LG TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD Video, you need a minimum download speed of 5 Mbps. For more help, go to CNN buffers or pauses.

Restart your devices

1. Unplug the power cord from your LG TV device.
2. Unplug the power from your network devices (modem, router, etc.).
3. Wait 30 seconds.
4. Reconnect the power to your modem and wait for it to connect to the Internet (about a minute).
5. Reconnect the power to your router and wait for it to connect to the Internet.
6. Plug your LG TV back in.
7. Open CNN and see if the problem is resolved.

Delete and reinstall CNN

1. Press the Home button on your LG remote.
2. Press and hold the Select button (D-pad center) to enter edit mode.
3. Find CNN, then press D-pad up and choose the X above the app.
4. Choose Yes to confirm.
5. Reinstall CNN (Open the LG Content Store and install CNN).
6. Open CNN, sign in or connect your TV provider and try using the app again.

Here are some things to try:

Update your software

On your Roku, go to Settings > System > System update > Check now. This will install software updates for your Roku streaming device and your apps.

Check your internet connection

Press the Home button on your Roku remote. Then go to Settings > Network > Check connection. To improve your wireless connection, go to Tips for improving your wireless Roku connection.

To stream HD Video, you need a minimum download speed of 5 Mbps. For more help, go to CNN buffers or pauses.

Restart your devices

1. Unplug the power cord from your Roku device.
2. Unplug the power from your network devices (modem, router, etc.).
3. Wait 30 seconds.
4. Reconnect the power to your modem and wait for it to connect to the Internet (about a minute).
5. Reconnect the power to your router and wait for it to connect to the Internet.
6. Plug your Roku back in.
7. Open CNN and see if the problem is resolved.

Delete and reinstall CNN

1. On your Roku, highlight CNN and press the Star button (*).
2. Choose Remove app.
3. Choose Remove to confirm.
4. Restart your Roku streaming player or Roku TV.
5. Search for CNN in the Streaming Store.
6. Select Add app.
7. Open CNN, sign in or connect your TV provider and try using the app again.

Update the CNN app

Press the Home button on your Samsung remote, then choose Apps > the Settings icon > Update.

Test your connection speed

If content buffers or is poor quality, a slow or inconsistent network connection might be the cause.

Test your download speed from a computer on the same network as your Samsung TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD Video, you need a minimum download speed of 5 Mbps. For more help, go to CNN buffers or pauses.

Restart your devices

1. Unplug the power cord from your Samsung TV device.
2. Unplug the power from your network devices (modem, router, etc.).
3. Wait 30 seconds.
4. Reconnect the power to your modem and wait for it to connect to the Internet (about a minute).
5. Reconnect the power to your router and wait for it to connect to the Internet.
6. Plug your Samsung TV back in.
7. Open CNN and see if the problem is resolved.

Clear app cache and data

Some Samsung TVs have an option to clear app cache and data. Try the following steps:

1. Press the Home button on your Samsung TV remote, then navigate to the Settings icon .
2. Choose Support (if needed) and then Device Care.
3. Choose Manage Storage.
4. Find CNN and choose View Details.
5. Choose Clear cache.
6. Choose Clear data.
7. Open CNN, sign in or connect your TV provider and try using the app again.

Note Clear app cache and data are not available on all Samsung TVs and the steps may vary depending on your TV model. For more info, go to samsung.com/support.

Delete and reinstall CNN

1. Press the Home button on your Samsung remote.
2. Choose Apps and then the Settings icon.
3. Use the navigation keys on your remote to highlight CNN.
4. Choose Delete.
5. Search for CNN.
6. Select CNN and choose Install.
7. Open CNN, sign in or connect your TV provider and try using the app again.

These steps may vary depending on your Samsung TV model. For more info, go to samsung.com/support.