Can I get a refund?

Refund policies vary by billing provider. Your billing provider is who you pay for your CNN subscription.

First, find out who you started your CNN subscription through:

1. Sign in to the CNN app or go to CNN.com. Can't sign in?
2. Do one of the following:
   
   • Phone or tablet: Choose Settings > find the Manage subscription section.
   • Computer: Choose your profile > Settings.
3. In the Subscription & billing section, find who you subscribed through (for example, Roku or Fire TV):
   
   • Amazon Fire TV: Contact Amazon Appstore support.
   • Android TV or mobile: Go to Google's Learn about refunds article.
   • Apple: Go to Apple's Request a refund article.
   • CNN.com: There is a no refund policy for subscriptions started at CNN.com. If there's an unexpected charge or you have any billing concerns, please contact us for help.
   • Roku: Go to Roku's Refund policy article.
   • Other provider: Contact your billing provider and ask about their refund policy.

To find out how to cancel, go to Cancel my CNN subscription.

Refund policies vary by billing provider. Your billing provider is who you pay for your CNN subscription.

First, find out who you started your CNN subscription through:

1. Sign in to the CNN app or go to CNN.com. Can't sign in?
2. Do one of the following:
   
   • Phone or tablet: Choose Settings > find the Manage subscription section.
   • Computer: Choose your profile > Settings.
3. In the Subscription & billing section, find who you subscribed through (for example, Roku or Fire TV):
   
   • Amazon Fire TV: Contact Amazon Appstore support.
   • Android TV or mobile: Go to Google's Learn about refunds article.
   • Apple: Go to Apple's Request a refund article.
   • CNN.com: With the exceptions listed below, there is a no refund policy for subscriptions started at CNN.com. If there's an unexpected charge or you have any billing concerns, please contact us for help.
     British Columbia

     Annual All Access subscriptions: Your subscription will auto-renew on an annual basis. If you cancel after the first auto-renewal, your subscription will end immediately and you'll receive a partial refund for the time remaining on your subscription.

     Quebec

     Annual subscriptions: If you cancel an annual plan, your subscription will end immediately, and you'll receive a partial refund for the time remaining on your subscription.

      
   • Roku: Go to Roku's Refund policy article.
   • Other provider: Contact your billing provider and ask about their refund policy.

To find out how to cancel, go to Cancel my CNN subscription.

Refund policies vary by billing provider. Your billing provider is who you pay for your CNN subscription.

First, find out who you started your CNN subscription through:

1. Sign in to the CNN app or go to CNN.com. Can't sign in?
2. Do one of the following:
   
   • Phone or tablet: Choose Settings > find the Manage subscription section.
   • Computer: Choose your profile > Settings.
3. In the Subscription & billing section, find who you subscribed through (for example, Roku or Fire TV):
   
   • Amazon Fire TV: Contact Amazon Appstore support.
   • Android TV or mobile: Go to Google's Learn about refunds article.
   • Apple: Go to Apple's Request a refund article.
   • CNN.com: There is a no refund policy for subscriptions started at CNN.com. If there's an unexpected charge or you have any billing concerns, please contact us for help. For more information on cancellation rights, see our Terms of Use.
   • Roku: Go to Roku's Refund policy article.
   • Other provider: Contact your billing provider and ask about their refund policy.

To find out how to cancel, go to Cancel my CNN subscription.