CNNgo Q&A

CNNgo is the online streaming platform of CNN, bringing you live CNN TV channels and a selection of on-demand CNN Original Series or Films like 'Stanley Tucci: Searching for Italy'.

Note A TV package that includes CNN is required.

On some devices, the CNNgo app was replaced by a new CNN app. If your TV package includes CNN, you can use the new CNN app to stream live CNN TV channels and a selection of on-demand CNN Original Series and Films.

CNN app

The new CNN app is available on the following devices:

• Phones and tablets: iOS, Android, and Amazon Fire tablet
• Computers: cnn.com
• TV devices: Apple TV, Roku, and Amazon Fire TV

If you have one of the devices listed above, download the CNN app and log in. Need help logging in?

CNNgo app

The CNNgo app is still available on the following devices:

• Computers: go.cnn.com
• TV devices: Android TV and Samsung TV

If you have one of the devices listed above, download the CNNgo app or go to go.cnn.com and then log in. Need help logging in?

On some devices, the CNNgo app was replaced by a new CNN app. If your TV package includes CNN, you can use the new CNN app to stream live CNN TV channels and a selection of on-demand CNN Original Series and Films.

CNN app

The new CNN app is available on the following devices:

• Phones and tablets: iOS, Android, and Amazon Fire tablet
• Computers: cnn.com
• TV devices: Apple TV, Roku, and Amazon Fire TV

If you have one of the devices listed above, download the CNN app and log in. Need help logging in?

If you get CNN with your TV package, here's how to sign in:

Samsung TV or Android TV

1. Open the CNNgo app on your TV device.
2. Choose Settings and then choose Sign In.
3. On your phone or computer, go to the URL you see on screen.
4. Enter the activation code from your TV screen and choose Continue to Verify.
5. Select your TV provider or choose View All TV Providers. Here you can search or find your provider in the list. Not all TV providers support CNNgo.
6. Enter the username and password for your TV provider account.
7. If you can't sign in to your TV provider account, contact your TV provider for help.
8. Once you're signed in with your TV service provider, your TV screen will update.

Choose Live TV to watch a live stream of the CNN TV channels or choose Shows to watch a CNN Original Series or Film on demand.

To sign out, choose Settings and then choose Sign Out.

Amazon Fire tablet

1. Open the CNN app on your Amazon Fire tablet.
2. Tap the profile icon (bottom right).
3. In the Account section, tap Access Live TV.
4. Select your TV provider from the list. Not all TV providers support CNNgo.
5. Enter the username and password for your TV provider account.
6. If you can't sign in to your TV provider account, contact your TV provider for help.

To start streaming live TV, go to the home screen and tap Watch TV.

To sign out of the CNN app, choose your profile (bottom right), tap Account Settings, and then choose Log Out of CNN.

Go.cnn.com

1. Go to go.cnn.com.
2. Choose Settings (gear icon on the left) and then choose Log In.
3. Select your TV provider or choose View All TV Providers. Here you can search or find your provider in the list. Not all TV providers support CNNgo.
4. Enter the username and password for your TV provider account.
5. If you can't sign in to your TV provider account, contact your TV provider for help.
6. Once you're signed in with your TV service provider, your browser screen will update.

Choose Channels to watch a live stream of the CNN TV channels or choose Shows to watch a CNN Original Series or Film on demand.

To sign out, choose Settings and then choose Sign Out.

CNN TV subscribers can watch the live TV channels (CNN, CNN International, and HLN) and a selection of CNN Original Series and Films.

To find out what's live on CNN, see CNN TV schedule.

In the CNN app, CNNgo app or go.cnn.com, choose Live TV or Watch TV (Fire Tablet) to stream live CNN TV channels. Choose Shows to watch a selection of CNN Original Series and Films on demand.